Find What Your Looking For & Ask Our Professionals!!!

What is your return policy?
We will gladly accept returns of unused, unwrapped items for refund or exchange of the purchase price of the merchandise less shipping fees back and forth within 10 days of your order receipt.  No returns will be accepted after 10 days.  We must receive your return within 10 days after you receive your item.  Item(s) must be in resalable condition and have its original packaging. There will be a 25% restocking fee for items returned unwrapped.  If any other items are returned, there may be a 15% restocking fee.  You must put all original packaging so that the package arrives back to us in excellent condition.  If the package was poorly packed and the order comes back damaged, we must charge at least the 25% restocking fee depending on the condition.  Shipping charges are non-refundable. We are unable to accept any returns or exchanges after 10 days, sorry no exceptions.  

How do I return or exchange an item?
You may return or exchange the item within 10 days after your order receipt. You may open the case, but please don't unwrap the chips from the rolls.  Do not open any other item with seals. It must be in resalable condition in order to receive a refund minus shipping cost back and forth. There will be a 25% restocking fee for returns that come back unwrapped.  Exchanges may take place with a 15% restocking fee depending on the circumstance.  There are some items that you will not be able to return, no exceptions. If you have any questions about returning or exchanging merchandise, please e-mail us at: sales@poker-wholesale.com or call us at: 714-891-3497 Monday-Friday 10:00 am to 6:00 pm PST. For your protection, we recommend that you use Insured UPS or Insured US Postal when returning goods. Send the package to the following address:
Accessory Wholesalers/Poker-Wholesale.com
 

We will handle your return/exchange promptly as it is received. Please allow at up to one billing cycle from the date of the return for credits to appear on your credit card statement.

How do I deal with damages and missing products?
If you have a damaged item, you must report this within 10 days or we cannot accept responsibility.  Internet fraud has been increasing due to the fact that online customers are opening the items, using them, and reporting them used after 10 days, sometimes even less.  We have to put this policy into play for this particular reason.  Please check your whole order because there are no exceptions to returning or exchanging an item after 10 days.  If this is a gift, you must check your item first to make sure everything is there, then rewrap this as a gift.  Missing products will only be accepted before 10 days.  We weigh every single package that goes out and know if our weight matches the contents of the boxes.  There have also been some customers that reporting missing items, but with our advanced software, we are able to detect that some were lying and some indeed were missing items.  Again, please check all packages when you receive them.