Shipping
Depending on the unit you bought, your unit will be shipped in 2-4 palletized wooden crates which will protect your unit from damage. These crates will fit through any standard door. We ship our units via freight truck within the continental United States. Shipping outside the continental US will incur additional fees.

We will ship your unit out within 3 business days after your initial order if the unit is available. You should receive your unit within 5-7 days after this considering there are no delays with the shipping company or with any weather conditions.

When opening your package, please open it carefully and keep the box/crate in its original form using a box cutter for cutting tape.  If the package is damaged, you may have to put the product back in the original packaging to prevent from further damages back to our warehouse.
 
Upon arrival of your unit, please inspect the exterior and interior for damages. You must open and inspect the parts for any type of damage and report it to the driver IMMEDIATELY. For any damages you see, please write it on the Delivery Bill of Lading and YOU MUST HAVE THE DRIVER NOTE THIS WITH HIS OWN SIGNATURE AND WRITING. If the unit is signed without inspection or notation, you are accepting the delivery of the package in good condition. There is no way we can process the insurance claim with the freight company if signed (which means you received it in good condition). We will do everything in our power to help you on a claim if this shall come up. In the event that the unit arrives damaged and the entire shipment or parts of the shipment is refused, we will replace the unit/parts upon availability of replacement unit or parts that are damaged.  Shipments will be delivered curbside only for liability reasons.

If a shipment comes in different boxes and it comes damaged, please only refuse the package that is damaged and we will ship you out a new part subject to availability.

Again, if one crate is damaged, please just send the damaged crate back, not the entire unit.

PLEASE CALL US AT 866-888-8339 IF YOU SEE ANY DAMAGES TO YOUR SHIPMENT AND WE CAN ALSO ADVISE YOU WHAT TO DO.

Terms
The purchaser of the shower unit accepts full responsibility and liability for its proper use, operation and installation. The purchaser is responsible for any installation cost. This unit is NOT to be used in any commercial place. This unit must also be installed by a licensed professional plumber, or it could result in the void of any warranties. The purchaser further agrees to indemnify and hold harmless of the seller, its officers and employees from any claims, actions, lawsuits, judgments or liability arising from the use of this product. By purchasing on this item the purchaser agrees to the above conditions of this sale and absolves seller, its officers, and employees of any and all liability regardless of its origin in the use of this product.

Warranty
This Steam Shower Unit with Whirlpool is covered by a 12 month parts factory warranty. The Shower must be installed by a licensed plumber and electrician or it could void the warranty. We will be here to help you get covered should any defects be found with in the factory warranty period. You are responsible for removing the defective parts and mailing it to our address. A new part will be mailed back to you after we receive the original. We will also always be here and help you get the parts at cost after the 1 year factory warranty expires.

Returns/Exchanges
You can return all items bought from Accessory Wholesalers within 20 days from the ship date.

To qualify, simply initiate the return within 20 days from the ship date and ensure that the item is in its original condition (including: packaging, manuals, accessories, original crate, etc.). We must receive your item back within 30 days of when we originally shipped it to you. Please allow us 3 - 5 days from the time we receive the return to process your refund.

Due to the high risk of damage when shipped back to our location, you must package the product the same way you received it including any shrink wrap, tape and form.  This will help prevent damages back to us.

For your protection, we suggest all returns be sent back by a traceable carrier. The customer must pay all costs related to return shipping. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee and less a restocking fee 15%.  A restocking fee of up to 25% will be applied if not returned in good faith.

For refunds on purchases made with a credit card, we will issue a credit to the same credit card used to make the purchase. If you paid using check, the refund will be applied to using a company check.